The sender is responsible for ensuring that the contents of the box are packaged so well that it can withstand normal shipping conditions.
The boxes will usually travel through various processing steps, and they need to withstand normal transportation strain, such as pulling, pushing, rubbing, pressing and loading on top of each other. The sender is responsible for the packaging in such a way, that the packet will not cause harm to other packets or persons.
If a problem occurs, please always contact our customer service:
Please note, that in Finland we cooperate with Matkahuolto and follow their general conditions of carriage, you can view them here.